Thank you! You can find on Expedia, TripAdvisor, Agoda, Booking.com and so on.

As soon as you complete either the full payment or deposit, we will email you the final document that is also called as Booking Confirmation Voucher. You can print out or get a copy of the routes to your phone.

Yes, please! Your passport will be required by the Board of Management of Halong Bay like when you check in a hotel. Besides, we strongly recommend you to bring your passport with you all the time.

In order to make legal entry procedures, you are requested to submit all the copies of their passports, check-in date, Vietnam via expiry date and special requests (g. vegetarian meal, honeymooners, allergies, etc.) to contact@graylinehalong.com before check-in at least 01 (day).

Like for a sea excursion, you should have: swimming suits, sun block (or suntan, up to you, but the sunlight in summer between 09.00 and 16.00 is quite strong), light clothes, shorts, skirts, umbrellas from March to October. In wintertime, from November to February, warm clothes like pullovers, coats are needed. You can bring sandals or shoes, but if you plan to challenge yourselves by climbing up the Titov Peak, shoes will be better.

According to the management board of Halong, it is banned to use single use plastic products with all of visitors, crews and officials on the Bay, effective from 1 Sep 2019. Read those regulations, penalties and punishments carefully.

Personal food and beverage are allowed to bring onboard with surcharges and corkage fees ranging between $10-50 per bottle/item. In particular, onboard insurance will be no longer effective when happening food poisoning and similar problems.

There is insurance in your tickets, but we encourage you to buy luggage insurance before any trip away from home, not only for Halong.

Only if you have camera or high valued stuff.

No, it is not compulsory at this time.

Yes you can, as early as possible as we have a limited store for. We cannot prepare too much before departing, and we don’t keep them frozen more than one day. One [1] days before arrival, you are required to provide us your special diet together with passports’ information in advance by emailing to contact@graylinehalong.com

Yes and no, we can prepare a lot of foods, but as we will relax in sea fresh atmosphere, we strongly recommend seafood. Other choices are inclusive of chicken, fish, various vegetables, bread and rice and accompanied foodstuff.

Yes you can, as early as possible as we have a limited store for. We cannot prepare too much before departing, and we don’t keep them frozen more than one day. One [1] days before arrival, you are required to provide us your special diet together with passports’ information in advance by emailing to contact@graylinehalong.com

Yes you can, but the vegan food vary in each country, and so as in Vietnam. If you want to either avoid any ingredients or choose a specific menu, you can bring with you to give us a list about 73 hrs in advance. An amount of surcharge will be applied for complicated cooking methods.

First and foremost, we strongly recommend you either Vietnamese food or local vegan food, as we think that local food can be one of the best experience when we travel far away home. In case you prefer your familiar menus to local dishes, we can prepare vegetarian food, spicy food, food with no beef or no pork; we are not skillful in preparing other diets, though. Since 2013, 95% of our clients who had special food orders have been extremely happy with our chef. Enjoy your visit in Halong Bay.

We can serve you with excellent Vietnamese food with chicken, vegetables, eggs, fishes.

Dinner is often a great collection of seafood so you will have many choices. You can choose non-seafood menu, too, and let our tour guide know half day before arriving at the cruise.

We are sorry that we would love to do that, but currently not. However, we guarantee that we have the best chefs in the Bay and local Vietnamese food itself is excellent, tasty and harmonious. If you look at the form of the Vietnamese, especially the young generation (20-30y/o), you may agree with us!

As the Gray Lines are designed and operated as boutique deluxe boats, at night we recommend and prepare instruments for relaxing activities, like film watching, fishing, playing guitars or just enjoy drinks. The ambiance in the Bay is more suitable to relaxing and leisure time than exciting games, though.

Yes, you can request a special program in the small deluxe boat of three cabins, or whenever you charter the whole bigger boats.

Yes, we have, in accordance with the current laws and regulations on a sea area. They are all visible near the reception deck.

Of course you can, we also provide WiFi for whom need to work or communicate during the trip. However, the WiFi signal is sometimes not good among the sea. If possible, talk to each other; pretend it’s 1995 ♥

No, you can skip all activities or even dining time, to relax by yourself and do anything comfortable to you.

We use mainly VND, sometimes USD accepted.

Yes, if you are happy with their services. The amount is up to you and to your level of satisfaction.

Yes. But on the sea, sometimes the signal is not good.

We will need to find the reason immediately and let you know if we will be in charge or the insurance can cover those incidents. We can also guarantee that it happened, but very rarely onboard of our cruises. CCTV system arr all around the clock.

We are sorry that you should not as the corkage charge for bringing drinks onboard is high. Personal food are also allowed to bring onboard with surcharges ranging between $10-50 per item. In particular, onboard insurance will be no longer effective when happening food poisoning and similar problems. Our sales team will provide you more details before you decide.

You can pay by cash at Gray Line office, or at your agents. You can also pay online via Visa or MasterCard or Paypal or make a Bank Transfer. The payment is complete when we CONFIRM that we have received the money fully.

You will find our terms and conditions upon your reservation with your agents or online. In general, it should be at least 72hrs before the cruise meeting time to change or cancel your itinerary, beyond this timing, we will answer you on each case.

Yes, you can use your Visa or MasterCard onboard for extra services not included in the sea package: drinks, extra foods, extra services, but upon our departure, sometimes the internet/WiFi signal is not good enough so you should backup cash for extra services.

We use Vietnam Dong (VND) and American Dollar (USD).

You can exchange small amounts, from USD 100 to 300 to VND for instant payment. We may need to wait until arriving at a bank or certified money exchange counter to verify bigger amounts or travelers’ cheques. We are sorry that we don’t receive travelers’ cheques onboard.

If you need to pay for extra services like massage or drinks, you will always find the notice about tax and services, if any, on the tariff. Usually, there is no hidden cost as we want to make it easiest for our clients.

We have life jackets in the rooms, restaurants, sundeck and tender-boats. We also have at the lounge of Gray Line on the mainland. Each cabin (aka guestroom) has alarm system and louder-speaker system, just in case, in emergency. We do have a lot of lifebuoys and speedboats which travel along with the main cruises. Above all, we monthly train our crew well for handling emergencies and safe operation. Importantly, the crew are qualified and certified by the responsible local authorities, for example the Management Board of Halong.

The place we will be cruising is nearby the mainland and belong to the Tonkin Gulf, which is a part of the Pacific Ocean, but only 15km as the crow flies directly to the city of Halong.

Yes, it is safe to cruise and to stay overnight. All our cruises and crew have been qualified and certified by the responsible local authorities before they are issued work permits to let the cruises launch.

During an emergency case, let say in a sudden fire, we will use louder-speaker to alert about any danger, guide people in English how to escape to the nearest exit to get into our tender-boat, speedboat or mainland, depending on which one is the nearest. There are also a lot of life jackets in the cupboards inside your rooms, in the restaurants, in the sundeck and in the tender-boats. All our crews are quick and helpful in emergency cases.

In general, no, we still put some ashtrays here and there but as the sundeck covered by grass, we don’t encourage smoking.

The following items are completely banned from cruises:

Note: If you are in any doubt about whether your item may be hazardous, you should ask for your agents’ help or cruise manager when checking in.

If you suddenly need a medical emergency whilst onboard, we will use our speedboat or any means available to take you to the nearest international hospital or emergency station in town.

No, just in order to avoid unexpected incidents. Furthermore, major parts of the guest rooms are made of wood.

There is no phone or safety box in your room, but you can request to keep your valuable stuff at the big safety box located at the reception.

Please see our facilities HERE.

All of our Gray Line boats are equipped with standard 220 volts AC outlets. You can use standard electrical items onboard, but will need an adapter to use the 3 pin plugs in either the 2 flat or round pin socket, both of which we use in the rooms. Adapters are available in most electrical stores in Vietnam.

Yes, we can arrange, but as our beds are big, the request for twin-bed room should be sent to our reservation before you reach the pier at least 24 hours.

Yes, you can, if your doctors issue no special restrictions for you and if you feel totally well.

Yes, you can, our crew will assist you with your wheelchair, we recommend you to book the suites in the cruise-front for easy moving, sightseeing, and having separated area.

If you have seasick, there will be some seasons the waves are a bit stronger than other time (July and August), but in general it’s smooth on the sea. If you suddenly feel sick whilst onboard, we will assist you with the speedboat to take you to the nearest hospital.

Yes, you can, if our Cruise Manager confirms that there will be available rooms after your trip.

Yes, you can, if our Cruise Manager confirms that there will be available higher categories for you to upgrade and if you agree with the upgrading surcharge.

We will answer you with much more specific needs and concerns. Let contact us via contact@graylinehalong.com or your agents.

Sorry, we have currently no idea and technology to support in these cases. If you really want to experience the Halong beauty once in a life time, go for it. The bay itself is beautiful without any information from tour guides.

Sorry, we have currently no idea and technology to support in these cases.

Our tour guide speak English well and slow enough for clients to understand. Moreover, Halong itself is beautiful and you can experience even with a little language barriers. We are also completing the audio guide tech that supports none-English speaking guests in the near future.

Yes! The size of each cabins is just right for the purpose to spend one or two nights, but we can arrange your family in nearby rooms, or at the 14-cabin cruise, there is a suites of 2 cabins connecting each other which is available for 7 people.

Yes, we do arrange honeymoon trip, with special décor and sudden things for you.

We are sorry that we do not allow service animals onboard except when you charter the whole cruise.

In case you have additional questions, our Operators will be very happy to answer and help you. When you are onboard, the Tour guide and the Cruise Manager will assist you utmost.

Any month will be good if the Weather forecast bureau doesn’t say anything of “upcoming typhoon”. The best months are March, August, October and November. The typhoons or rains often come in late Summer (July and September) with no fixed rules. Weekdays from  Monday to Friday will be less crowded than Saturday and Sunday. Besides, if the weather is not good for long voyages, the Board of Management of Halong Bay will cease all cruises from departing. January sometimes features by mist, and in summer from May to August the humidity is higher than usual. Besides, the Bay is great in all time and attracts every traveler, even the repeated guests.

Please visit our solutions when weather gets bad. Luckily, the geographical surrounding of Hanoi is similar to that of Halong Bay. To speak precisely, they are on a same mountain range! In case a sea boat trip is canceled, you can have replacement by visiting in Hanoi, in Ninh Binh province with boat trips in those areas where limestone mountains and rivers offer mostly the same landscape you may see in the Bay, but this time you can see them close-by, within a touching distance from your small boats rowed by the local. Our sales team will provide you more details upon request.

Yes, but it will be breezy as we will hang around on the sea. Upon the same temperature and humidity, the weather at Halong bay feels much better than in the cities. June is usually the hottest month, though, yet we do provide 3-day program with one day in the middle for swimming and relax.

We don’t have very cold days, the lowest recorded temperature on the Bay is 4 to 9 Celsius degrees (39 to 48 Fahrenheit), but the water temperature is always lower than air temperature. We have the mistiest days in January which is the middle of winter in Northern Vietnam. The winter at Halong bay is very mild, in comparison with the winter in Hanoi or other cities, though. In misty days or cold water days, we can climb an island’s peak, have relax time on the sundeck (yeah sometimes it’s cold but we still have the sun), take part in our activities including caving, climbing, walking, fishing, and sightseeing. We also have guitars and movies on-board.

Yes you can, but it also depends on your group, our sales team can provide you options to do when the weather is really bad. You can refer our solutions when weather gets bad.