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MONEY MATTERS Archives - Gray Line Halong Cruise https://www.graylinehalong.com/faqs_cat/money-matters/ Mon, 14 Oct 2019 03:51:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 How can I pay for my reservation? https://www.graylinehalong.com/faqs/how-can-i-pay-for-my-reservation/ Thu, 09 Aug 2018 14:10:52 +0000 https://www.graylinehalong.com/?post_type=faq&p=1430 You can pay by cash at Gray Line office, or at your agents. You can also pay online via Visa or MasterCard or Paypal or make a Bank Transfer. The payment is complete when we CONFIRM that we have received the money fully.

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]]> You can pay by cash at Gray Line office, or at your agents. You can also pay online via Visa or MasterCard or Paypal or make a Bank Transfer. The payment is complete when we CONFIRM that we have received the money fully.

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]]> How can I change or cancel my reservation? https://www.graylinehalong.com/faqs/how-can-i-change-or-cancel-my-reservation/ Thu, 09 Aug 2018 14:10:03 +0000 https://www.graylinehalong.com/?post_type=faq&p=1429 You will find our terms and conditions upon your reservation with your agents or online. In general, it should be at least 72hrs before the cruise meeting time to change or cancel your itinerary, beyond this timing, we will answer you on each case.

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]]> You will find our terms and conditions upon your reservation with your agents or online. In general, it should be at least 72hrs before the cruise meeting time to change or cancel your itinerary, beyond this timing, we will answer you on each case.

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]]> Can I use my credit card onboard? https://www.graylinehalong.com/faqs/can-i-use-my-credit-card-onboard/ Thu, 09 Aug 2018 14:08:38 +0000 https://www.graylinehalong.com/?post_type=faq&p=1428 Yes, you can use your Visa or MasterCard onboard for extra services not included in the sea package: drinks, extra foods, extra services, but upon our departure, sometimes the internet/WiFi signal is not good enough so you should backup cash for extra services.

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]]> Yes, you can use your Visa or MasterCard onboard for extra services not included in the sea package: drinks, extra foods, extra services, but upon our departure, sometimes the internet/WiFi signal is not good enough so you should backup cash for extra services.

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]]> What currency is used onboard? https://www.graylinehalong.com/faqs/what-currency-is-used-onboard/ Thu, 09 Aug 2018 14:08:03 +0000 https://www.graylinehalong.com/?post_type=faq&p=1427 We use Vietnam Dong (VND) and American Dollar (USD).

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]]> We use Vietnam Dong (VND) and American Dollar (USD).

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]]> Can I exchange currency or travelers’ cheques? https://www.graylinehalong.com/faqs/can-i-exchange-currency-or-travelers-cheques/ Thu, 09 Aug 2018 14:07:31 +0000 https://www.graylinehalong.com/?post_type=faq&p=1426 You can exchange small amounts, from USD 100 to 300 to VND for instant payment. We may need to wait until arriving at a bank or certified money exchange counter to verify bigger amounts or travelers’ cheques. We are sorry that we don’t receive travelers’ cheques onboard.

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]]> You can exchange small amounts, from USD 100 to 300 to VND for instant payment. We may need to wait until arriving at a bank or certified money exchange counter to verify bigger amounts or travelers’ cheques. We are sorry that we don’t receive travelers’ cheques onboard.

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]]> Is there any hidden cost, tax, service charge? https://www.graylinehalong.com/faqs/is-there-any-hidden-cost-tax-service-charge/ Thu, 09 Aug 2018 14:06:55 +0000 https://www.graylinehalong.com/?post_type=faq&p=1425 If you need to pay for extra services like massage or drinks, you will always find the notice about tax and services, if any, on the tariff. Usually, there is no hidden cost as we want to make it easiest for our clients.

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]]> If you need to pay for extra services like massage or drinks, you will always find the notice about tax and services, if any, on the tariff. Usually, there is no hidden cost as we want to make it easiest for our clients.

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